HappyFox Help Desk Software | Agent-based Pricing

Features
Solution
Pricing
Resources

Plans & Pricing

Annual

2-Years Saving Plan

3-Years Contract

Starter

$ 1,499 Per agent/mo

Unlimited Agents
10,000 Tickets / year
10 Custom Fields

Growth

$ 1,999 Per agent/mo

Unlimited Agents
20,000 Tickets / year
20 Custom Fields

Most Popular

Scale

$ 2,999 Per agent/mo

Unlimited Agents
100,000 Tickets / year
100 Custom Fields

Scale Plus

$ 4,999 Per agent/mo

Unlimited Agents
250,000 Tickets / year
200 Custom Fields

Starter

$ 1,149 Per agent/mo

23% Savings^*

Unlimited Agents
10,000 Tickets / year
10 Custom Fields

Growth

$ 1,599 Per agent/mo

20% Savings^*

Unlimited Agents
20,000 Tickets / year
20 Custom Fields

Most Popular

Scale

$ 2,399 Per agent/mo

20% Savings^*

Unlimited Agents
100,000 Tickets / year
100 Custom Fields

Scale Plus

$ 3,999 Per agent/mo

20% Savings^*

Unlimited Agents
200,000 Tickets / year
200 Custom Fields

Starter

$ 1,299 Per agent/mo

13% Savings^*

Unlimited Agents
10,000 Tickets / year
10 Custom Fields

Growth

$ 1,729 Per agent/mo

13% Savings^*

Unlimited Agents
20,000 Tickets / year
20 Custom Fields

Most Popular

Scale

$ 2,609 Per agent/mo

13% Savings^*

Unlimited Agents
100,000 Tickets / year
100 Custom Fields

Scale Plus

$ 4,329 Per agent/mo

13% Savings^*

Unlimited Agents
200,000 Tickets / year
200 Custom Fields

All plans require a minimum of 5 help desk agents. Non-profit and educational organizations are eligible for a discount.

Compare Help Desk Plans

Number of agents

Unlimited

Unlimited

Unlimited

Unlimited

Tickets per year

10,000

20,000

100,000

250,000

Ticket overage

$0.04/tk

$0.03/tk

$0.02/tk

$0.01/tk

Custom Fields

Ten

Twenty

Hundred

TwoHundred

Ticket Management

Unlimited Mailboxes

✔

✔

✔

✔

Unlimited Categories

✔

✔

✔

✔

Unlimited Tickets

✔

✔

✔

✔

Customizable Statuses

✔

✔

✔

✔

Customizable Priorities

✔

✔

✔

✔

Ticket Custom Fields

✔

✔

✔

✔

Unlimited Categories

✔

✔

✔

✔

Custom Domain Mapping

✔

✔

✔

✔

Multilingual Agent Portal

✔

✔

✔

✔

Agent Collision

✔

✔

✔

✔

Work Schedules

✔

✔

✔

✔

Custom Roles and Permissions

✔

✔

✔

✔

Ticket Tagging

✔

✔

✔

✔

Email Notifications

✔

✔

✔

✔

Bulk Editing

✔

✔

✔

✔

Satisfaction Surveys

—

✔

✔

✔

Custom Ticket Queues

—

✔

✔

✔

Kanban view of tickets

—

✔

✔

✔

Proactive Agent Collision

—

—

✔

✔

SLA Live Timer

—

—

✔

✔

Task Management

—

—

✔

✔

Asset Management

—

—

✔

✔

Unlimited Assets

—

—

✔

✔

Attachment Score

50 GB

500 GB

1 TB

2 TB

Customer Management

Unlimited Contacts

✔

✔

✔

✔

Import Contacts

✔

✔

✔

✔

Unlimited Tickets

✔

✔

✔

✔

Customizable Statuses

✔

✔

✔

✔

Contact Custom Fields

✔

✔

✔

✔

Unlimited Contact Groups

✔

✔

✔

✔

Contact Group Custom Fields

—

—

✔

✔

Help Desk Automation

Smart Rule Automation

✔

✔

✔

✔

Canned Actions (Macros)

✔

✔

✔

✔

Ticket Templates

✔

✔

✔

✔

Automatic Time Tracking

✔

✔

✔

✔

✔

✔

✔

✔

SLA Breach Notification

—

✔

✔

✔

Round Robin Ticket Assignment

—

✔

✔

✔

Round Robin Ticket Assignment on Active Agents

—

✔

✔

✔

Load Balanced Ticket Assignment

—

—

✔

✔

Scheduled Tickets

—

—

✔

✔

Agent Scripting

—

—

—

✔

Support Center

Self-Service Knowledge Base

✔

✔

✔

✔

Internal Knowledge Base

✔

✔

✔

✔

Knowledge Base Notifications

✔

✔

✔

✔

Support Portal Builder

✔

✔

✔

✔

SEO optimization for Knowledge Base

✔

✔

✔

✔

Knowledge base Drafts

✔

✔

✔

✔

Automatic Sitemap Generation

✔

✔

✔

✔

Client Portal

✔

✔

✔

✔

Multilingual Knowledge Base

—

✔

✔

✔

Code Editor for Support Center

—

✔

✔

✔

Multi-brand Help Desk with SSL Support #

—

✔

✔

✔

Multi-branding with Custom Domain

—

5 brands

15 brands

25 brands

Contact Group Specific Knowledge Base

—

—

✔

✔

Help Desk Reporting

✔

✔

✔

✔

✔

✔

✔

✔

Export Tickets to CSV or Excel

✔

✔

✔

✔

Ticket Inflow Report

✔

✔

✔

✔

Help Desk Performance Report

✔

✔

✔

✔

Agent Activity Report

✔

✔

✔

✔

Ticket Distribution Report

✔

✔

✔

✔

Time Spent Report

✔

✔

✔

✔

Contact Report

✔

✔

✔

✔

Canned Actions Report

✔

✔

✔

✔

Satisfaction Survey Report

—

✔

✔

✔

SLA Performance Report

—

✔

✔

✔

Custom Field Report

—

—

✔

✔

Contact Group Report

—

—

✔

✔

Scheduled Reports

—

—

✔

✔

Ticket Life Cycle Report

—

—

✔

✔

Asset Report

—

—

✔

✔

Smart Rule Metrics

—

✔

✔

✔

Custom Dashboard

—

✔

✔

✔

Reporting History

Last 1 year

Last 3 year

Last 3 year

All Time

Security

SOC 2 Type II Compliance

✔

✔

✔

✔

Role-Based Security

✔

✔

✔

✔

SSL Certificate Hosting (Custom Domain)

✔

✔

✔

✔

Single Sign-on (Azure, Google, SAML, Okta & more)

✔

✔

✔

✔

Session-Based Security

✔

✔

✔

✔

Automatic Data Deletion/Redaction

✔

✔

✔

✔

Two Factor Authentication

✔

✔

✔

✔

Data Encryption - Rest and Transit

✔

✔

✔

✔

SSO Lockout Recovery

✔

✔

✔

✔

Your Own Single Sign-on (JWT)

—

✔

✔

✔

Digitally Signed Emails (DKIM)

—

✔

✔

✔

Password Policy Management

—

—

✔

✔

IP-Based Restriction

—

—

✔

✔

Audit Logs

Basic

Basic

Basic

Advanced

Support

Self-Service Portal

✔

✔

✔

✔

HappyFox University

✔

✔

✔

✔

Migration Assistance $

✔

✔

✔

✔

Customizable Support Widget

✔

✔

✔

✔

EU Data Center Hosting (optional)

—

✔

✔

✔

—

—

✔

✔

Customer Success Manager

—

—

—

✔

Email Support (PST)

5AM-5PM

24/7

24/7

24/7

Live Chat Support (PST)

8AM-5PM

5AM-5PM

24/7

24/7

Phone Support (PST)

8AM-5PM

5AM-5PM

5AM-5PM

24/7

Third Party Integrations

Aircall

—

✔

✔

✔

Asana

—

—

✔

✔

Azure Active Directory - Contact Sync

—

—

✔

✔

—

—

✔

✔

Azure Active Directory - SSO

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

✔

Chargify

✔

✔

✔

✔

ChartMogul

✔

✔

✔

✔

ClassLink

✔

✔

✔

✔

Clearbit

✔

✔

✔

✔

Delighted

✔

✔

✔

✔

Dialpad

—

✔

✔

✔

Facebook

3 Pages

5 Pages

7 Pages

10 Pages

FreshBooks

✔

✔

✔

✔

FullContact

✔

✔

✔

✔

Github

✔

✔

✔

✔

GitLab

—

—

✔

✔

Google Apps

✔

✔

✔

✔

HappyFox Assist AI

✔

✔

✔

✔

HappyFox Chat

✔

✔

✔

✔

HappyFox Chatbot

✔

✔

✔

✔

HappyFox Workflows

✔

✔

✔

✔

HappyFox Business Intelligence

✔

✔

✔

✔

HubSpot

—

✔

✔

✔

Insightly

✔

✔

✔

✔

Integromat

✔

✔

✔

✔

JIRA

—

✔

✔

✔

JustCall

—

✔

✔

✔

Keap (fka Infusionsoft)

✔

✔

✔

✔

LogMeIn Rescue

✔

✔

✔

✔

Magento 2

✔

✔

✔

✔

MailChimp

✔

✔

✔

✔

Microsoft Dynamics CRM (Online and On-Premise)

—

✔

✔

✔

Microsoft Teams

—

✔

✔

✔

Mixpanel

✔

✔

✔

✔

Nicereply

✔

✔

✔

✔

Integromat

✔

✔

✔

✔

Okta

✔

✔

✔

✔

OneLogin SSO

✔

✔

✔

✔

PagerDuty

—

—

✔

✔

Pipedrive CRM

✔

✔

✔

✔

RingCentral Phone

—

✔

✔

✔

Salesforce B2C Commerce

—

—

✔

✔

Salesforce CRM

—

✔

✔

✔

Send SMS

—

✔

✔

✔

Shopify

✔

✔

✔

✔

Shopify (Multi-Store)

1 Store

3 Stores

3 Stores

5 Stores

Slack

—

✔

✔

✔

SmartSignin

✔

✔

✔

✔

Stripe

✔

✔

✔

✔

SugarCRM

✔

✔

✔

✔

SurveyMonkey

✔

✔

✔

✔

Twitter

2 Accounts

5 Accounts

7 Accounts

10 Accounts

WhatsApp

—

✔

✔

✔

Wrike

—

—

✔

✔

Zapier

✔

✔

✔

✔

Zoho CRM

✔

✔

✔

✔

Inbuilt Integrations

Embeddable Widget

✔

✔

✔

✔

Webhooks

✔

✔

✔

✔

REST API (requests per minute)

100

200

400

800

Mobile

Help Desk Mobile App

✔

✔

✔

✔

Asset Manager App

—

—

✔

✔

* Planned

# Only with custom domain

Frequently Asked Questions

Support agents (help desk staff) who will be actively managing and responding to tickets raised by contacts.

Categories allow you to separate incoming requests into dedicated ticket types that can be distributed to a specific team, have unique SLA requirements, and produce insightful metrics.

This mentioned "downgrade" which is mostly perceived as a negative event. Suggestion: Simply request our Customer Support team to adjust your plan. The change would take effect on the next monthly billing cycle and the subscription amount would be revised accordingly.

We encourage you to request a demo to determine if HappyFox Help Desk is the right fit for your organization. Once we identify your needs, we'd be happy to provide access to a trial account where you can configure your proof of concept.

We offer a 10% discount on annual subscriptions on any plan.

We offer a monthly, annual, 2-year savings plan (paid upfront), and 3-year contract for agent-based pricing.

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